We are committed to protecting your privacy and will not share your data with a third party for any marketing purposes. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).
We collect information about you for three reasons:
- To process your order.
- To provide you, as a customer, with the best possible service.
- To alert you to discounts, news and offers.
Naturally Twisted offers special deals to customers at various times during the year. We may contact you to offer you the opportunity to benefit from these deals unless you have specifically asked us not to contact you.
We will give you the opportunity to unsubscribe from any marketing email sent by Naturally Twisted.
We do not send marketing emails (spam) to non-customers.
The type of information we will collect about you includes:
- Your name
- Phone number
- Fax number
- Email address
We will never collect sensitive information about you without your explicit consent.
We do not collect or hold credit/debit card data from customers. This information is handled through a secure payment system.
Naturally Twisted will make every effort to ensure that the information we hold about you will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies please let us know and we will delete or correct it promptly.
The personal information which we hold is held securely.
If you have any questions/comments about privacy, you should email us at: firstname.lastname@example.org
POSTAGE & DELIVERY
Either courier or Royal Mail is used to dispatch orders. We are unable to guarantee a date for delivery, but we will give you as much information as we can about your order delivery date if requested. We endeavour to dispatch goods as quickly as possible.
Where delivery has been requested for a specific date, Naturally Twisted will endeavour to fulfill this request, but an additional charge may be raised if required.
Naturally Twisted accepts no liability for any claim for compensation whatsoever for failing to deliver an item on a particular date or time.
POSTAGE AND PACKING PRICES – UK ORDERS
Postage rates quoted are for delivery to mainland UK. For orders to Northern Ireland, Channel Islands and the Highlands of Scotland, please contact us before purchase and we will advise what the additional postal charge will be.
Naturally Twisted reserves the right to vary delivery charges in line with changes to postal and courier rates. Postage is charged in addition to the cost of the item purchased unless otherwise agreed.
Goods listed are offered subject to availability. Naturally Twisted will notify you if any item is not immediately in stock and when delivery could be made.
PAYMENT AND TITLE OF GOODS
Payment is required in advance for all orders unless cleared by arrangement with Naturally Twisted in advance.
Ownership (title) of any goods will pass to the purchaser on full payment of the appropriate invoice.
DISCREPANCIES AND RETURNS
Private Training and Booked Classes and Courses Sessions may be rescheduled with at least 24 hours notice but we are sorry that we can not refund or reschedule missed sessions or those not cancelled within this period. In these circumstances the sessions will be forfeited.
If you have not already paid for the session, your account/card will be charged for the full amount of the session and where card/account information is not present, no further sessions will be allowed until the outstanding payment is received.
Full refunds will be given for cancellations made with at least 48 hours notice.
Workshops and events
Workshops and events paid for in advance will not be refunded if non attendance is due to circumstances out of your control, although Naturally Twisted may use discretion on an individual basis. If 72 hours notice is given we can offer you a refund except in the cases of events where non refundable deposits are taken and notified on booking.
You may cancel any order for goods for any reason up to the point of dispatch and any payments made will be refunded in full within 28 days.
Where a claim of defect or damage is made, the goods may have to be returned by to Naturally Twisted. You will be entitled to a replacement or a full refund (including delivery costs) plus any return postal charges if the goods are in fact defective and/or need to be returned.
Goods Order Through our Shop
Goods to be returned must clearly show the order number obtained from Naturally Twisted on the package.
Please contact Naturally Twisted by telephone, or by e-mail at email@example.com if you wish to cancel your order and before you return any items.
If you cancel your order after it has been shipped, you are responsible for all postal and packaging charges incurred by Naturally Twisted. Any unpaid freight charges will be deducted from your refund.
If you refuse to accept delivery of your order for any other reason than the product being damaged in transit, you are liable for all outward and return freight charges incurred by your refusal.
Refunds will only be made after receipt of the original goods supplied by Naturally Twisted unless otherwise agreed by us.
SHORTAGES AND DAMAGE
When the delivering carrier brings your order you MUST count the pieces you receive and look for any damage. The number of boxes/packages you should receive will be noted on the carriers delivery note. If the number of boxes you receive does not exactly match the number of pieces on the carriers delivery note, you MUST note the number of pieces you received on the delivery note by your signature.
In the unlikely event of a complaint, please contact Customer Services using any of the following methods:
Post: Naturally Twisted – Terry’s Mill, School Street, Dudley Hill, Bradford, BD4 9PD
Telephone: 07961 898738
All complaints will be acknowledged within 5 working days.
We will make every attempt to resolve the complaint as promptly as possible and to keep you informed until the matter is resolved.